Pre-fabricated building (classroom structure) Coursework

Pre-manufactured structure (homeroom structure) - Coursework Example Fundamentally, regardless of its relative fascination, complete pre-assembled development is present moment and it is crucial that numerous dangers and wellbeing factors are contemplated while thinking about a total secluded methodology in development of study halls. The wellbeing and dangers identified with pre-assembled homeroom development are talked about. This is an almost certain hazard in construction development over conventional strategy for study hall development. Given that the greater part of the enormous classroom’s segments are developed off-site, a ton of trust is put on the maker to build definitely what is required. A solitary mistake can be exorbitant to the whole structure. A case in model is the breakdown of a parking structure in Miami, Florida. The parking structure, in the same way as other of its sort, was created utilizing pre-assembled bars. Thusly, there was an expanded need to guarantee that the substantial bars, sections, just as floor plans required were splendidly adjusted and developed. Tragically, a catastrophe happened with one section’s floor chunks detaching and tumbling down coming about into a domino impact. In the event that such were to happen in a homeroom, the setback could be high thinking about its populace thickness. Despite the fact that the exact reason for the garage’s mi shap has not been derived, agents trust it was because of development blunders. Despite the fact that the exact reason for the episode is as yet obscure, specialists accept that it was a development mistake as opposed to a structure flaw. Ordinarily, there is a great deal of space for blunders in prefab procedure, all the more especially on appearance of pieces to the site. Zones prone to cause mistakes incorporate the connection procedure including darting together of the various segments. Also, the tight time limit required to finish the undertakings can prompt higher capability of errors in contrast with conventional on location techniques which are regularly not related with quick culmination

Why People Arent Discussing Community Service Scholarship Essay Samples and What You Should be Doing Right Now About It

Why People Aren't Discussing Community Service Scholarship Essay Samples and What You Should be Doing Right Now About It As a customer service representative of the business, it's your duty to guide customers in best way together with provide them instructions about use of merchandise or solutions. Among other popular suggestions is to demonstrate that you put in an application for a grant out of financial need. Customer service department is among the most essential departments of the organization and customers can receive their issues resolved at customer services easily but if your customers are still suffering from assorted issues and problems, odds are you may lose valuable clients. Before you enroll, read our guide on a number of the hazards of global volunteer trips and the way to understand if it's the best option for you. If it is a frequent concept, concentrate on attempting to say it better than anyone else. Not everybody can afford superior education, and that's why some men and women elect to join the institution's scholarship program. Consider how you've changed as a consequence of assisting others. Reiterate how you changed as a consequence of your community support, why you found the work important, or the way it helped others. The very first thing you may want to do before writing any essay for this matter is to follow along with the directions. For writing your scholarship essay, the very first point is to earn a great outline. There are various letter documents and essay examples that are employed in the subject of education. You might need several scholarship essay examples as a way to succeed as they provide original ideas concerning such sort of writings. The scholarship essay examples shared here are an exceptional plan in telling you the way to compose the ideal scholarship essay. Some can argue that you need to develop a theme for your essay and write goals. Steer clear of rambling and make certain each topic contributes to the general essay. Rather than being given a prompt, you may be requested to compose an essay on the subject of your choice. The Advantages of Community Service Scholarship Essay Samples The comments part of the service report has an important function in determining customer satisfaction and contentment. Whether for a yearly report or customer file, the structure of a report is dependent largely on the sort of report and to who the report is going to be submitted to. Reports, generally speaking, are well-organized and well-structured documents aiming to offer important info on a specific issue to be examined and analyzed by a particular audience or party. They must always be accurate and clear in order to draw a clear conclusion and provide further recommendations regarding the issue. The Basic Facts of Community Service Scholarship Essay Samples For quite a few, telling a story is the simplest and best method to compose a scholarship essay. After all, you're speaking about yourself. Write an anecdote, a quote, an intriguing fact or a story from your private life to illustrate what you will write about later on. There's no ideal recipe for writing an essay, but there are a few ingredients that you're able to add to make it even more appealing. In a nutshell, the meat of the essay was not there. You won't have the ability to compose an outstanding essay in case you don't devote your soul to it. Unfortunately, my story isn't one of a type. There are various ways to begin an essay and all you have to do is to use one that can supply the most positive impact to the individuals who will review your scholarship essay. Having us to address any of the issues which you may face when coming up with scholarship essay topics will be advisable for you. If you're asking for a scholarship, odds are you're likely to should compose an essay. For instance, if you're asking for a general academic scholarship, you may want to speak about a particular class you took that really piqued your interest or inspired your present academic and career objectives.

Fast Food is Bad For Humans and Other Living Things Essay

â€Å"Grab and Go!† shimmer windows of many fast food restaurants in the new XXI century. â€Å"It is really comfortable and it saves time†, my old neighbor whispers to me as a secret. â€Å"Today is my birthday! Let’s go to McDonalds and order cheese hamburgers and fries!† – My niece is screaming with delight in her face. Finally, really big hamburger appears in TV screen during commercial and looking juicy with fresh green salads forcing every one of us to feel hungry. However, fast food restaurants serve not only food lacking of vitamins and nonnutritive value, but also are responsible for endangered species, biodiversity reduction, worsening human’s health, and risk to run out of natural food and medicine sources that can lead to human’s extinction.†¦show more content†¦So, agriculture has to do with that fact: Fast food chains serve the same food over the world. That means they serve the same French fries made from the same type of potatoes and the same salads made from the same type of lettuce and tomatoes in every country. Fats food chains move into countries where the fast food ingredients are quite different from traditional local ingredients. Local farmers abandon their traditional crops and try to grow food needed for the very limited international menus. This reduces diversity of local crops (Hiramoto 35-37) In September of this year in New York Times appeared a new article that demonstrated the fact that was observed by long year pediatrician Dr. Michalis Stagourakis. He stated that there is ratio between bad diet and maladies as sniffles, and stomachaches that â€Å"are interspersed with diabetes, high blood pressure, high cholesterol†. Bad diet resources were described as places were children could buy fast food: pizza parlor, vending machines and other shops supplying ju nk food (ROSENTHAL ). Tendency to obesity eating fast food was proven by many experiments. For example, Indian experts propose, there is ratio between growing malnutrition and obesity. According that normal humans diet was changed into â€Å"fast diet†, some changes in humans body was observed (Chatterjee 1948). The same fact was proven by American experts. Data from a nationally representative survey shown that fastShow MoreRelatedA Debate Between Organic Foods And Non Organic Food1689 Words   |  7 PagesOver the last few years, there are many things have changed such as, technology, agriculture and many more things. Technology is getting better and better day by day for humans need and survivenment, but one thing is that human will never be able survive without food. Food comes from farms and animals. There are many ways for farming like organic farming, conventional farming, commercial farming, multi-crop farming, factory farming and many more other technique of it. 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Writing Skills Inventory Of English 219 - 991 Words

This past semester I have been taking English 219 which is formally known as essay composition and critical reading. In this class we have focussed mainly on analytical reading, writing summaries, and writing essays. Not only did we discuss how to successfully write an essay we also learned about different tools and techniques that can be used to help discover our position in regards to a topic and many different ways to overcome writers block. There have been many things that I feel I have learned in our English 219 class this semester. Even though I am very happy with the amount of learning I have completed I do still however have some areas that I need to focus on. I will be taking more English classes throughout my college and university education. In English 219 is has been confirmed that we will all have our own individual strengths, weaknesses, and ambitions for the future. In English 219 I have really enhanced and gained many skills. 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Essay on Leadership

Question: Write an essay on theLeadership. Answer: Introduction Enron was a US company that was formed in the year 1986. The company was the result of the merge of the two natural gas companies namely the Houston natural Gas and the Internorth. The name of the chairman of the board was Ken Lay and the name of the CEO was Jeff Skilling. However, the company failed when the market lost confidence. The company however, indulged into some illegal practices where the company used to transfer the energy out of California in order to generate collapse, which in turn raised the price of power. After the energy got transferred back it was sold at a higher price (Markham, 2015). Findings The problems faced by the company are mainly related to the fact that the company failed because of the lost confidence of the market. As a result, the stock market security distorted and the loans became due, which made it impossible for the company to make new borrowings. The problems were also related to the failure of the business as it ran out of cash (Bienkowska Churchill, 2014). There were some unethical practices faced by the company that included the transfer of the power out of California, which augmented the price of the electricity. The company was one of the biggest examples of the bankruptcy case in the history of US. Discussion The types of theories of leadership that can be applied in the case study The theories of leadership, which is able to explain what happened at Enron, can be explained in the following ways: The Transformational theories of leadership The transformational theory of leadership are the procedure in which the leaders as well as the followers hoist one another to a higher level of ethics as well as motivation. The leadership expert McGregor Burns coined the term transformational. The transformational leadership offers an exclusive viewpoint, which in turn helps to assess the development of the culture at Enron. The transformational leaders at Enron were Kenneth Lay and Jeffrey Skilling. These two leaders helped to show the way that led the company to an unparalleled height that was not all easy to be achieved by any natural gas company (Avolio Yammarino, 2013). These leaders incorporated the positive intellectual values in the workers, which helped them to take risk as well as incorporate innovation. This in turn helped Enron to become the most innovative company in America. It was thus concluded that there was a more-or-less transformational leadership present in the organization of Enron that can be viewed as both an asset as well as weakness. However, the transformational leadership became a dual edge sword as the leadership was morally absent in Enron (Braun et al., 2013). Trait theory of leadership The trait theory of leadership is based on the characteristics of both successful as well as unsuccessful leaders. The Trait theory is naturally a pleasant theory. The five theories of trait have been applied in the model that includes willpower, self-possession, intellect as well as honesty and sociability (Northouse, 2015). Ethical theories of leadership This theory will mainly help to explain the missing part of leadership at Enron. The organization needs to explain that how and why a culture of self-absorption emerged within Enron. The ethical leadership is that leadership that is mainly directed by respect for ethical beliefs as well as values (Schaubroeck et al., 2012). The leaders identify the importance of ethical behavior. In this case, it can be seen that despite the vigorous motto of the company that includes respect, integrity as well as communication it has forecasted that values of beneficence as well as justice are not present in the company. The leadership of Enron merely did not live out the ethics that they asserted to have valued. As a result, the difference of the words as well as the action led to moral problem of leadership in the organization (Ciulla, 2013). Leadership Influence Culture Leaders have the capacity to shape the way of thinking of the individuals and the way they behave. A leadership can influence the culture of an organization and the leaders can shape the culture. Leadership can influence culture in the following ways: Communication Communication needs to be done clearly because when a person is trying to communicate, he must sound clear. If a person is not able to communicate clearly and if he sounds, unclear in that case it may sound as an unofficial communication or hearsay. This will in turn have a negative impact on the organization as well as on the culture. Every individual looks forward for a conversation that sounds clear and honest, irrespective of the fact whether it is positive or a negative conversation (Muenjohn Armstrong, 2015). Obsession Every people likes to be a part of obsession as it is communicable. As per a research, it has been told that the individual follows a leader because they have to or because they want to. Now it is up to the leader whom does they want with a gun at their back. The leaders have the capacity to motivate the people to encourage the change. As a result, the minds of the people are changes accordingly and as a result, they take the ownership that will guarantee success (The Impact of Leaders on Culture, 2012). Giving rewards Rewards is the best way to motivate the people working in the organization. If the leader wants the team members to team up and work jointly, then he needs to strengthen them by rewarding the hardworking workers. If the workers are given the rewards in the terms of promotion then the culture will outlook that meeting the requirements is the only way to succeed and this in turn will create a hierarchical culture (Jackson et al., 2013). Get associated with the organization The tire mainly hits the road when the senior leaders are removed from the front lines. These senior leaders are the one who creates culture. The leaders get the twisted sense of what is going on as most of them interrelate with the direct reports. The leaders gets all the information which are related to the fact that is going on in the frontier of the organization as well as who are the enablers as well as creditors in the organization. If there are any issues which are taking place in the organization, then the workers can opt for changing the leader. As a result, it is important to get associated in the culture. When the CEO of Enron, Ken Lay as well as his team members were disrupting by stealing from the shareholders, there were many dealers who were laughing about the fact that how Ken Lay will bankrupt the old women in order to heat their bills. The toughest part of the leadership is that often the leaders are not able to keep their words and as a result, they lose respect from the people who used to look up to them. As a result, as the part of culture it is very important to execute the promise which is made (Ferrell Ferrell, 2014). Reduce the Type of Unethical Behavior The unethical practice that was carried out in Enron was the transfer of energy out of California in order to generate collapse, which in turn raised the price of power. The unethical behavior can be avoided in seven ways: It is the duty of every organization to investigate and develop the manuscript policies. The procedures by identifying the reasons that leads to the violation of the ethics. The organization is also responsible for providing with extra protection to those employees who do not feel safe and raise ethical issues. The policies, which are developed by the organization, should be expressed in the guide of the workers. Earlier the Enron Corporation was known to be the most complicated ethics procedures in the country. In the year 2001, it was disclosed that Enron was engaged in a major deception related to accounting that in turn masquerade the poor financial health of the organization. After the declaration of bankruptcy in Enron, the copies of the ethics procedures went up to EBay (Education Week - K-12 Talent Manager, 2016). Hiring of the correct people is also very important as it is important to hire the correct people in the organization. The ethics of the organization can get affected if the wrong people gets selected or hired. In that case, it is very important to hire the right people from the beginning, which will in turn make a huge difference to the ethics of the organization. In order to avoid the unethical behavior, it is very important to conduct an interview that will help to check the background of the workers (Trevio et al., 2014). It is also significant to develop the understanding of the people. It is crucial to build a procedure that can be used by the workers if they find that the ethics are violated. The development of this process is much more important than simply giving training to the workers about how to work ethically. This procedure will help to build the understanding among the workers (Ferrell Fraedrich, 2015). In order to avoid the unethical behaviors the leaders need to speak about the significance of the policies as well as the procedures, communication and incentives. However, if the leader starts acting unethically, it will be like throwing a big stone into a pond of ethics quietly. This case is quite similar to that of the fact when an unethical person is promoted. The workers also easily recognizes those leaders who talks the talk but do not walks the walk as far as ethics are concerned. This in turn can break the trust of the workers that they have on the leaders. In order to avoid the situation these leaders need to walk the talk (A Proactive Approach to Addressing Unethical Behavior in the Workplace, 2016). It is also important to build a culture that is transparent as well as open. In order to avoid the unethical behavior, it is important to perform in such a manner that will ensure the success of the organization. This will take place when the workers who are working will be able to see and hear whatever is going on in the organization. They will also be able to stand up and speak whenever they will see anything wrong taking place in the workplace. Conclusion It can be concluded that the transformational leadership offers an exclusive viewpoint which in turn helps to assess the development of the culture at Enron. The toughest part of the leadership is that often the leaders are not able to keep their words and as a result, they lose respect from the people who used to look up to them. The workers also easily recognizes those leaders who talks the talk but do not walks the walk as far as ethics are concerned. A leadership can influence the culture of an organization and the leaders can shape the culture. It can thus be concluded that the Enron case was one of the largest bankruptcy case in the history of US. Recommendations The alternative solution to unethical behaviour is by considering the alternatives, document all the facts and also to think and talk. The leaders think and then talk that can avoid unethical behaviours. The unethical behaviours need to be unaddressed as it is illegal. At most, of the workplace, the managers or the human resource department mainly raises their voice if they face any such problems. However, in this case the manager himself is aware of the unethical situation that has taken place. Implementation It has been noted that CEO of Enron, Ken Lay as well as his team members were disrupting by stealing from the shareholders. As a leader, they should have stopped this disruption and this could have helped the company from becoming bankrupted. References A Proactive Approach to Addressing Unethical Behavior in the Workplace. (2016). San Leandro. Avolio, B. J., Yammarino, F. J. (Eds.). (2013).Transformational and charismatic leadership: The road ahead. Emerald Group Publishing. Bienkowska, S., Churchill, M. (2014). Corporate Social Responsibility, a Necessary Charity?. Braun, S., Peus, C., Weisweiler, S., Frey, D. (2013). Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust.The Leadership Quarterly,24(1), 270-283. Ciulla, J. B. (2013).Leadership ethics. Blackwell Publishing Ltd. Education Week - K-12 Talent Manager. (2016). Ferrell, L., Ferrell, O. C. (2014). Examining Organizational Integrity Failures.Business and Corporate Integrity: Sustaining Organizational Compliance, Ethics, and Trust [2 volumes]: Sustaining Organizational Compliance, Ethics, and Trust, 181. Ferrell, O. C., Fraedrich, J. (2015).Business ethics: Ethical decision making cases. Nelson Education. Jackson, T. A., Meyer, J. P., Wang, X. H. F. (2013). Leadership, Commitment, and Culture A Meta-Analysis.Journal of Leadership Organizational Studies,20(1), 84-106. Markham, J. W. (2015).A financial history of modern US corporate scandals: From Enron to reform. Routledge. Muenjohn, N., Armstrong, A. (2015). Transformational leadership: The influence of culture on the leadership behaviours of expatriate managers.international Journal of Business and information,2(2). Northouse, P. G. (2015).Leadership: Theory and practice. Sage publications. Schaubroeck, J. M., Hannah, S. T., Avolio, B. J., Kozlowski, S. W., Lord, R. G., Trevio, L. K., ... Peng, A. C. (2012). Embedding ethical leadership within and across organization levels.Academy of Management Journal,55(5), 1053-1078. Trevio, L. K., den Nieuwenboer, N. A., Kish-Gephart, J. J. (2014). (Un) ethical behavior in organizations.Annual Review of Psychology,65, 635-660.

Southwest Airlines Case Analysis Essay Example

Southwest Airlines Case Analysis Paper Southwest History 1966: Rollin King marched into Herb Kelleher’s law office with a plan to start a low-cost/low-fare airline that would shuttle passengers between San Antonio, Dallas, and Houston. Thought of this idea because businessmen were complaining about the commute. 1967: Kelleher filed papers to incorporate the new airline and submitted an application to the Texas Aeronautics Commission for the new company to serve Dallas, Houston, and San Antonio. 4 year legal and regulatory battle from rival airlines 1971 (January): Lamar Muse brought in as the CEO to get operations under way. Boeing supplied three new 737s, discounted price by $1 million (5gt;4) and financed 90% of the $12 million deal. 1971 (June): Southwest initiated its first flights with a schedule that soon included 6 round-trips between Dallas and San Antonio and 12 round-trips between Houston and Dallas. Disappointing results despite only $20 fare compared to rivals $27-28. Their funds stretched thin and they were putting fuel on Muse’s credit card. Employee morale was high. 1971 (November): Muse came up with idea to offer $10 fare to passengers on the Friday-night Houstongt;Dallas flight. The flight sold-out without advertising. Muse came up with a two-tier on-peak and off-peak pricing structure. BEGINNING OF THE NO-LAYOFF POLICY, they have never laid off or furloughed any employees. 1972: Moved flights in Houston from the newly opened Houston Intercontinental Airport to the abandoned Houston Hobby Airport (for money and location reasons). 1973: Reported its first-ever annual profit in 1973. Introduced a profit-sharing plan for senior employees (first in the airline industry) -Rest of the 1970s consisted of legal battles- 1977: Listed on the NYSE 978: Muse resigned; Howard Putnam became CEO after Kelleher turned down the offer. 1979: First route outside Texas (New Orleans) 1981: Putnam resigned; Kelleher became CEO. Southwest had 27 planes, $270 million in revenues, 2100 employees, and 14 destination cities. Kelleher did not run from his office but among the troops. 1983: 3 additional Boeing 737s purchased; Southwest flies more than 9. 5 million passengers. 1984: Sout hwest is ranked first in customer satisfaction among the U. S. airlines for the fourth straight year. 1985: Service begins to St. We will write a custom essay sample on Southwest Airlines Case Analysis specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Southwest Airlines Case Analysis specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Southwest Airlines Case Analysis specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Louis and Chicago Midway. Southwest named the Ronald McDonald House as its primary charity (a pilot lost his daughter to leukemia). 1986: Southwest flies more than 13 million passengers. 1988: Southwest becomes the first U. S. airline to win the Triple Crown (best on-time record, fewest reports of mishandled baggage, and fewest complaints per 100,000 passengers) for a single month. 1990: Revenues reach $1 billion; only major U. S. airline to record both an operating and a net profit. The Culture Committee was formed to promote â€Å"Positively Outrageous Service. † 992: First annual Triple Crown; second-year running they were the only major U. S. airline to record both an operating and a net profit. 1993: Begins operations on the East Coast and wins second annual Triple Crown; revenues exceed $2 billion and profits exceed $100 million. Third consecutive year of being the only U. S. airline to record both an operating and net profit. 1994: Introduced ticketless travel in four c ities; third Triple Crown; acquires Morris Air (Salt Lake City) 1995: Ticketless travel becomes available system-wide; fourth consecutive Triple Crown. 996: Service to Florida begins; fifth consecutive Triple Crown; ~$740,000 to RMDH 1997: Service begins to Southwest’s 50th city; more than 50 million people fly Southwest. 1998: Named by Fortune as the best company to work for in America 1999: Service is added to three more cities. 2000: # of passengers exceeds 60 million; revenues surpass $5 billion; 28th consecutive year of profitability; 9th consecutive year of increased profits; becomes the 4th largest U. S. airline in terms of passengers carried. 2001: 30th Consecutive year of profitability; only U. S. airline to report a profit; record 64. million passengers 2001 (June): Kelleher stepped down as CEO but stayed chairman of the Board. James Parker and another trusted protege became CEO. 2002: Ranks second among companies across all industry groups (first in airlines) on Fo rtune’s 2002 list of most admired companies. Began changing the look of its planes. 2004: Parker retired unexpectedly. Gary Kelly appointed CEO. 2005: Becomes 2nd largest U. S. airline in terms of passengers carried. First significant blemish on Southwest’s safety record (overshot runway in Chicago). 2006: A record 96. 3 million passengers fly Southwest. 007: Becomes the largest U. S. airline in terms of passengers carried; profitable for the 35th consecutive year; named to Business Week’s first ever â€Å"Customer Service Champs† list and is voted â€Å"Overall Best Airline in the U. S. They introduced the Business Select fare to attract economy-minded business travelers. Did an â€Å"Extreme Gate Makeover† to improve experience. Ticketless travel accounted for more than 95% of all sales. Operation Kick Tail (customer service initiative) launched. 2008: More people were flying Southwest than any other U. S. airline and they were the only U. S. Air carrier that was consistently profitable and had been since 1973. Southwest did not choose to use a la carte pricing like other airlines; they stuck with an all-inclusive fare. Mission statement was revised to highlight customer service commitment. Belated Aircraft Inspections further tarnish Southwest’s reputation (placed three employees on leave). 2008 (May): Kelleher resigned as chairman of the board. Kelly assumed chairman of the board, president, and CEO. Southwest Financial and Statistical Background Key Financial Ratios | 2005| 2006| 2007| 2008| Gross Profit Margin| 31. 2%| 30. 54%| 26. 63%| 22. 07%| Operating Profit Margin| 9. 56%| 10. 28%| 8. 02%| 4. 07%| Net Profit Margin| 6. 38%| 5. 49%| 6. 54%| 1. 61%| Return on Total Assets| 3. 46%| 3. 71%| 3. 85%| 1. 27%| Return on Stockholders Equity| 7. 25%| 7. 74%| 9. 29%| 3. 59%| Earnings Per Share| 61. 00%| 63. 00%| 85. 00%| 24. 00%| Current Ratio| 94. 07%| 90. 09%| 91. 84%| 94. 55%| Quick Ratio| 90. 18%| 89. 37%| 87. 34 %| 88. 80%| Working Capital| -$228| -$286| -$395| -$153| Routes and Flight Data May 2008 serves 52 U. S. cities. Currently serves 69 U. S. cities. Top 10 Airports: May 2008| Current| Las Vegas| Las Vegas| Chicago Midway| Chicago Midway| Phoenix| Phoenix| Baltimore/Washington| Baltimore/Washington| Oakland| Denver| Houston Hobby| Houston Hobby| Dallas – Love Field| Dallas – Love Field| Los Angeles| Los Angeles| Orlando| Oakland| San Diego| San Diego| Aircraft Fleet: | May 2008| Current| Total A/C: | 527| 544| Total Seats:| 71,824| 74,153| †¢Southwest tested Wi-Fi on four of there airplanes, and in late 2009, made the decision to begin installing satellite-delivered broadband from their Wi-Fi provider, Row 44, on the rest of their fleet. Southwest estimates that heir entire fleet will be Wi-Fi enabled in the 2013 timeframe. Number of Domestic Passengers by Air Carrier | 2000| 2005| 2006| 2007| Q1 2008| Southwest| 15. 32%| 19. 63%| 21. 68%| 21. 95%| 23. 21%| American| 14. 42%| 17. 16%| 17. 29%| 16. 48%| 16. 64%| Delta| 20. 68%| 17. 22%| 14. 29%| 13. 26%| 13. 43%| United Air| 15. 30%| 12. 25%| 12. 88%| 12. 14%| 11. 61%| US Airways| 11. 96%| 8. 22%| 7. 18%| 11. 17%| 11. 26%| Northwest| 10. 23%| 10. 36%| 10. 16%| 9. 43%| 9. 09%| Continental| 7. 73%| 7. 32%| 8. 05%| 7. 99%| 8. 18%| Jet Blue| 0. 24%| 3. 21%| 4. 07%| 4. 42%| 6. 59%| America West| 4. 11%| 4. 63%| 4. 41%| 3. 6%| 0. 00% *| * America West data is included with US Airway starting in 2007 due to merger. Operating Revenues of Selected US Airlines, 2000-2007 (in billions) | 2007| 2006| 2005| 2004| 2003| 2002| 2001| 2000| American| 1st$22. 9| 1st$22. 5| 1st$20. 6| 1st$18. 6| 1st$17. 4| 1st$15. 9| 2nd$15. 6| 2nd$18. 1| United| 2nd 20. 1| 2nd19. 3| 2nd17. 3| 2nd15. 7| 3rd13. 4| 2nd13. 9| 1st16. 1| 1st19. 3| Delta| 3rd 19. 2| 3rd17. 5| 3rd16. 5| 3rd15. 2| 2nd14. 3| 3rd12. 4| 3rd13. 2| 3rd15. 3| Continental| 4th 14. 2| 4th13. 1| 5th11. 1| 5th9. 9| 5th7. 3| 5th7. 4| 6th8. 2| 5th9. 4| Northwest| 5th 12. 5| 5th12. 6| 4th12. | 4th11. 3| 4th10. 1| 4th9. 2| 4th9. 6| 4th11. 0| US Airways| 6th 11. 7| 6th11. 6| 7th7. 2| 6th7. 1| 6th6. 8| 6th6. 9| 5th8. 3| 6th9. 2| Southwest| 7th 9. 9| 7th9. 1| 6th7. 6| 7th6. 5| 7th5. 9| 7th5. 5| 7th5. 6| 7th5. 7| America West| *| *| 8th3. 4| 8th2. 5| 8th2. 2| 8th2. 0| 8th2. 0| 8th2. 3| Total| 110. 5| 105. 7| 96| 86. 8| 77. 4| 73. 2| 78. 6| 90. 3| *America West merged with US Airways in 2005. Major U. S. Airlines Fuel amp; Oil and Total Operating Expenses Per Passenger Revenue Miles Southwest Airlines had the 4th lowest fuel cost in 1995, 2nd lowest in 2000, and the lowest fuel cost from 2006 to Q1 2008 Southwest Airlines had the 2nd to the lowest total operating expenses in 1995 and the lowest from 2000 to Q1 2008. | 1995| 2000| 2005| 2006| 2007| Q1 2008| Fuel amp; Oil| | | | | | | America West| 1. 40| 2. 18| 3. 32| 3. 85| 3. 87| | American Airlines| 1. 53| 2. 04| 3. 67| 4. 15| 4. 34| 5. 75| Continental Air Lines| 1. 67| 2. 18| 3. 42| 3. 82| 3. 97| 5. 26| Delta Air Lines| 1. 70| 1. 73| 3. 68| 4. 18| 4. 32| 5. 67| Northwest Airlines| 1. 73| 2. 35| 4. 01| 4. 56| 4. 47| 5. 94| Southwest Airlines| 1. 56| 1. 95| 2. 44| 3. 37| 3. 71| 4. 54| United Air Lines| 1. 51| 1. 98| 3. 53| 4. 11| 4. 26| 5. 5| US Airways| 1. 59| 2. 44| 3. 89| 4. 30| 4. 45| 5. 63| | | | | | | | Total Operating Expenses| | | | | | America West| 10. 57| 12. 15| 14. 50| 16. 15| 15. 58| -| American Airlines| 14. 25| 14. 48| 15. 18| 15. 55| 15. 98| 18. 18| Continental Air Lines| 12. 87| 13. 70| 16. 38| 16. 51| 16. 56| 18. 81| Delta Air Lines| 13. 53| 12. 85| 16. 68| 17. 50| 17. 63| 20. 95| Northwest Airlines| 12. 77| 12. 99| 17. 40| 16. 20| 15. 90| 19. 25| Southwest Airlines| 10. 91| 10. 91| 11. 21| 12. 03| 12. 53| 13. 85| United Air Lines| 12. 58| 14. 65| 15. 35| 16. 07| 16. 27| 19. 13| US Airways| 17. 73| 19. 8| 18. 49| 20. 03| 20. 14| 21. 45| Operating Expenses per Average Seat Mile (Available Seat) | 1995| 2000| 2005| 2006| 2007| Compensation| 33. 95%| 36. 35%| 40. 62%| 37. 39%| 35. 38%| Fuel amp; Oil| 14. 29%| 17. 34%| 19. 63%| 26. 25%| 28. 02%| Maintenance| 8. 49%| 8. 15%| 6. 46%| 5. 80%| 6. 81%| A/C Rentals| 6. 65%| 4. 27%| 2. 36%| 1. 93%| 1. 76%| Landing Fees| 6. 22%| 5. 69%| 6. 58%| 6. 02%| 6. 15%| Depreciation| 6. 08%| 6. 08%| 6. 83%| 6. 36%| 6. 15%| Other Expenses| 24. 33%| 22. 12%| 17. 52%| 16. 25%| 15. 71%| 1. Is there anything that you find particularly impressive about Southwest Airlines? One of the most impressive facets about Southwest Airlines is the foundation the airline was built on and how that foundation remains present after 40 years, â€Å"true grit. † Southwest Airlines fought to be in existence, remain in existence, and today fights to remain a lean and fearless competitor by providing a low-cost, low-price and no-frills product. Southwest Airlines’ tenacity is very distinctive and they are proud to show it through their marketing campaigns, such as, â€Å"Nobody Is Going to Shoot Southwest Airlines Out of the Sky for a Lousy $13. † The value Southwest Airlines has for its employees is impressive. The low employee turnover rate and large number of applicants is a strong indicator that this value is real and not lip service. Another interesting fact in regards to employees at Southwest is that in 40 years there have only been four CEOs, with 20 of those years being one individual, Herb Kelleher. 2. What grade would you give Southwest management for the job it has done in crafting the company’s strategy? What is it that you like or dislike about the strategy? Does Southwest have a winning strategy? In respect to Southwest’s efforts in crafting the company’s strategy, we feel that the company deserves an A for its relentless efforts to stay true to its low-cost provider strategic intent and for its ability to be able to achieve a sustainable competitive advantage. As customers, we feel like the low prices are an extremely likeable aspect of the strategy. It is also important to mention that their customer service level is strong and leaves each passenger feeling a connection with the Southwest brand. However, we dislike the lack of creature comforts and the cattle-like approach to boarding. Southwest does maintain a winning strategy. One of the most important concepts that Southwest developed and grasped in their strategy was that it was not enough to be a low-cost provider; they needed to have a sustainable competitive advantage. The company addressed this by stressing that through the low-cost provider strategy, customer service, and customer satisfaction, they are able to achieve a sustainable competitive advantage, which is demonstrated in their financial and statistical data. A manager from Southwest stated â€Å"our fares can be matched; our airplanes and routes can be copied. But we pride ourselves on our customer service. † Although no strategy is without fault or mistake, Southwest has managed to significantly make its strategy into one that can thrive in both a short and long-term vision. With its focus on ways to keep cost low for customers, from paperless tickets to special programs for frequent flyers, the company has been able to effectively provide service to their customers and hold true to their mission. 3. What are the key policies, procedures, operating practices, and core values underlying Southwest’s efforts to implement and execute its low-cost/no frills strategy? Southwest has many key policies, procedures, operating practices and core values that help to implement and execute its low-cost/no frills strategy. Fare Structure: Southwest employs a relatively simple fare structure featuring low, unrestricted, unlimited, everyday coach fares, along with even lower fares available on a restricted basis. Route System: Southwest did not use the hub-and-spoke route systems like their rivals; instead their route system was carefully designed to concentrate on flights between pairs of cities 150-750 miles apart where there was enough passenger traffic that Southwest could offer a sizable number of daily flights. Relationship with Boeing: Southwest operates only one type of aircraft (Boeing 737s) to minimize the size of spare parts inventories, simplify the training of maintenance and repair personnel, improve the proficiency and speed with which maintenance routines could be done, and simplify the task of scheduling planes for particular flights. With their loyalty to Boeing they were able to acquire new aircrafts at favorable prices. Ticketless Travel Option: Southwest was the first major airline to use ticketless travel which eliminated the need to print and process paper tickets. They were also the first to allow customers to make reservations and purchase tickets at their website; this allowed them to bypass the need to pay commissions to travel agents for handling the ticketing process and reducing staffing requirements at reservation centers. Congestion Avoidance: Southwest de-emphasized flights to congested airports which helped them produce better-than-average on-time performance and reduce the fuel costs associated with sitting in line on taxiways or circling waiting for clearance to land. It also allowed them to avoid the higher landing fees and terminal gate costs at such high-traffic airports. No Reserved Seats Policy: To economize on the amount of time it took terminal personnel to check passengers in and to simplify the whole task of making reservations, Southwest stopped assigning seats. No Cleaning Crew: Southwest flight attendants were responsible for cleaning up trash left by deplaning passengers. No First-Class: Southwest does not entertain a first-class section in any of its planes nor do they entertain frequent fliers at fancy clubs in terminals. They also do not serve meals in order to make reprovisioning planes simple and quick. Bags Fly Free: Southwest does not charge a baggage transfer service fee. Passengers pick up their luggage themselves. Software Updates: They implemented use of new software that significantly decreased the time required to generate optimal crew schedules and help improve on-time performance. Cloth to Leather: Southwest concluded that an all-leather interior would be more durable and easier to maintain, more than justifying the higher initial costs. Fuel Hedging: Southwest was a first-mover to fuel hedging and derivative contracts to counteract rising prices. Their fuel hedging strategy had produced savings of about $3. 5 billion since 1998. Vertical Winglets: To enhance the performance and efficiency of the fleet, they added vertical winglets on the wing tips to reduce lift drag, allow aircraft to climb more steeply and reach higher flight levels quicker, improve cruising performance, extend engine life and reduce maintenance costs, and reduce fuel burn. New Technology: Southwest is investing in technology and software to replace its ticketless system and its back-office accounting, payroll, and human resource information systems. This will enhance data flow, operational efficiency, and customer service capability. 4. What are the key elements of Southwest’s culture? Is Southwest a strong culture company? Why or why not? What problems do you foresee that Gary Kelly has in sustaining the culture now that Herb Kelleher, the company’s spiritual leader, has departed? The key element of Southwest’s culture is the total employee benefit package, from compensation to training and development to promotion to retirement. Southwest’s operative principle states, â€Å"employees come first and customers come second. Management believes that by placing a high priority on employees, it would result in those employees being passionate about their jobs, but also lets the employees know that Southwest is concerned for their general well-being and would provide them with job security. It is important to note that Southwest Airlines has never laid off or furloughed any of its employees since beginnin g operations in 1971. Southwest’s simple thesis is as follows: Keep employees happy—then they will keep customers happy. CEO Gary Kelly even said, â€Å"Our people are our single greatest strength and our most enduring long-term competitive advantage. † Southwest is a very strong culture company. By placing their focus on employees first, they are ensuring that their customers will be well taken care of. They hire employees based on their attitude and then train them for skills. Herb Kelleher stated â€Å"We can train people to do things where skills are concerned. But there is one capability we do not have and that is to change a person’s attitude. So we prefer an unskilled person with a good attitude†¦Ã¢â‚¬  Southwest has the belief that superior, hospitable service and a fun-loving spirit flowed from the heart and soul of employees who themselves were fun-loving and spirited, who liked their jobs and the company they worked for, and who were also confident and empowered to do their jobs as they saw fit. Southwest also has the lowest employee turnover rate in the industry with pay scales above the industry average (sometimes even near or at the top of the industry). Another important part of their culture is their no-layoff policy. Kelleher stated â€Å"Nothing kills your company’s culture like layoffs†¦you want to show your people you value them and you’re not going to hurt them just to get a little more money in the short-term. † Southwest has two core values: LUV and fun. LUV turned into the code word for how to treat customers, with dignity and respect and demonstrating a caring, loving attitude. LUV and red hearts appeared on posters at company facilities to remind employees of the behavior that was expected towards customers and other employees. Fun at Southwest includes pranks and jokes, dressing up on holidays, charity benefit games, entertaining behavior of employees while on the job, and more. CEO Gary Kelly explains that the â€Å"Southwest Way†, which includes having a Warrior Spirit, Servant’s Heart and a Fun, Loving attitude are the three things that have defined their culture for 36 years. In 1990, a Culture Committee was formed to nurture the Southwest Spirit. The committee sponsored and supported hundreds of ways to promote the Southwest Spirit by using the red hearts and LUV to embody the spirit of caring and other things such as serving employees pizza. Southwest’s monthly newsletter, LUV Lines, spotlights experiences and deeds of certain employees, reprinted letters of praise from customers, and company milestone celebrations. There are also occasional meetings called Culture Exchange in which they share similar information as the LUV Lines. All of these culture-building exercises have helped Southwest be a profitable company with loyal employees and happy customers. Gary Kelly may still encounter problems after taking over as CEO. Herb Kelleher instituted practices and support systems that promoted operating excellence which were a source of company pride. He devoted many years and a great amount of effort to find the best and most effective ways to operate every aspect of the company, from aircraft maintenance to efficient baggage transfers. CEO Gary Kelly has been following Kelleher’s lead in pushing for operational excellence. Kelly may not be the â€Å"original spiritual leader,† but he is doing his part to keep the company the way Kelleher left it. Kelly has strong strategic objectives; one being that Southwest would be â€Å"the safest, most efficient, and most reliable airline in the world. Both men believed that having a strong balance sheet and profitability were important financial aspects of the company. Kelleher’s vibrant, fun and caring attitude will be hard for any other CEO to match. He was known for his Hawaiian print shirts, making jokes and tricked out motorcycle. He was well known not only inside the company, but also outside for his combativeness. In 1990, he had a message penned in the Dallas Headquarters Office that stated: â€Å"The people of Southwest Airlines are the creators of what we have becomeand of what we will be. † Kelly will never be the same person as Kelleher and it may take longer for employees to warm up to his different management style. Kelly is less of a â€Å"culture pusher† than Kelleher, which could hurt Southwest in the long run, since their whole company is based on promoting a fun, caring atmosphere. Although Kelleher spoke very highly of Kelly when he took over as CEO in 2004, that doesn’t mean that Kelly will be as highly respected in terms of a spiritual leader to employees than Kelleher was. In addition, the Kelleher era at Southwest seemed to always be in a dogfight to build and become what they are today. As the employees who fought that fight with Kelleher retire, a piece of the â€Å"warrior spirit† goes with them. This may make it hard for Kelly to keep the warrior mentality alive with new employees who didn’t have a dog in the fight and may feel they don’t have as much invested to ensure they stay on top. 5. What grade would you give Southwest management for the job it has done in implementing and executing the company’s strategy? Which of Southwest’s strategy execution approaches and operating practices do you believe have been most crucial in accounting for the success that Southwest has enjoyed in executing its strategy? Are there any policies, procedures, and operating approaches at Southwest that you disapprove of or that are not working well? During a difficult time within the airline industry, Southwest made its entrance in 1971, despite the endless attempts from rivals to collapse the company before they could get started. Southwest emerged and made its first flight in June 1971. Since then Southwest’s management team has done a monumental job in implementing their strategies. By using a differentiation approach Southwest was able to stand out amongst its competitors. Low fares, entertainment, more flights to the same locations, the gradual expansion into new geographic markets, adding flights in areas where rivals were cutting back service using first-mover strategies, and flight turnaround times around 25mins (compared to 50-60 minutes from its competitors) all contributed to a grade A for Southwest’s management. Southwest’s overall strategy has transitioned from the 1971 to 2010. When the airline first started, they were serving a market niche in the Golden Triangle (Houston, San Antonio, and Dallas). They moved towards a Focused Low-Cost Provider as they expanded their service by expanding into new geographic markets and adding flights in areas where rivals were cutting back service. Southwest is now moving towards becoming a Best-Cost Provider by upgrading the quality of the customer experience (i. e. leather seats, business-focused areas, family-focused areas, etc). The low-cost, low-price, and no frills strategies have worked very well for Southwest. The company took a two-tier fare approach which gave customers a choice between a low unrestricted, unlimited, everyday coach fare and one which was restricted that was even lower cost. Despite its highly effective strategy, Southwest has some aspects that may not be working as well as others. Their infamous cattle call (procedure for boarding) can make customers feel like animals rather than people when they are fighting for a seat. Many customers may choose to forgo the lower airfare to enjoy a more peaceful boarding experience. Another issue to be addressed is the maintenance policies and procedures that ultimately led to the fairly recent media debacle. Reports of lax aircraft inspections surfaced and Kelly admitted the wrongdoing of the company. He limited the bad media exposure by ensuring the public his airline was one of the safest to fly with. Despite his public apology, this matter needs to be aggressively approached to ensure customers feel safe flying Southwest. 6. What weaknesses or problems do you see at Southwest Airlines? 1. Public perception of safety after airline inspection issue 2. Lack of creature comforts such as pre-assigned seating and on-board meals. 3. There is no first class for customers, so those wanting a more luxurious experience may fly with competing airlines. . It also offers no baggage transfers to other airlines, which may be a complaint from passengers needing to catch another plane in a short amount of time. 5. Cattle-call boarding procedure 7. What recommendations would you make to Gary Kelly? 1. Establish a more aggressive maintenance inspection program, especially with the older aircraft in their fleet. 2. Offer premium services for a fee. For example: seat selection, leg room, seat size, baggage transfer, and boarding first. 3. Provide a few more creature comforts on longer flights. Doing without comfort is fine on short flights. 4. Sell even lower cost tickets to spontaneous travelers who truly decide at the last minute to get away for a short weekend vacation when there are vacant seats available. 5. Continue hedging fuel to save money in that aspect. 6. Explore increasing the number of destination cities so they can grow their customer base. 7. Southwest should continue learning about the types of customers that tend to fly with Southwest so they can make changes to better serve their clientele. 8. Explore international flight options.

Shopping Diaries Brand New Flat Screen 47

Shopping Diaries Brand New Flat Screen 47 Before Shopping My mother and I have been toying with the idea of getting a brand new flat screen 47 inch TV for over a year now. After much debating, consideration, and internet searching, we finally decided that it was time to go shopping and make the purchase.Advertising We will write a custom essay sample on Shopping Diaries: Brand New Flat Screen 47-inch TV specifically for you for only $16.05 $11/page Learn More Since this was like buying a new toy for a child, you can just imagine the excitement and eagerness that both of us felt as I drove us to the mall where all the appliance stores were located. Before we seriously buckled down to shopping, I remember feeling a tinge of apprehension. Were we really ready to make this purchase? Wasnt this just an impulse buy? Maybe we should sleep on it and come back another day? During the time when I was doing my internet research on the product, I had come to the realization that the amount of money needed to pu rchase the TV would probably pay for a semester of college for me. Not only that, but television technology advanced and came out with newer, more superior models to the previous flat screen TV releases on a 6 month basis. Making the item devalue practically the minute we plopped down our payment for it. Somehow I managed to convince myself otherwise and we trudged on in search of the perfect flat screen TV. Knowing that my mother was advancing in age and needed a larger screen TV in order to see the images on the screen, and that we already had a digital entertainment theater system set up at home, sans the correct TV set, were what probably helped me get over my initial apprehensions about buying the flat screen at this point in time. It may not be a necessity for me, since I spend most of my time at school, studying, or at work, but my mom, who is always at home, needs it for her own personal enjoyment. So who am I to prevent her from getting what she will enjoy the most? I can u se the set up when I have some free time anyway. After Shopping Okay, so here we are, sitting in the food court and enjoying an after shopping snack. We have finally made the purchase and both feel quite satisfied with our choice of an LG Scarlet 47 inch flat screen. We had actually lucked out at the appliance store because they had both a Samsung flat screen TV and an LG flat screen TV in the display area. These were the exact 2 brands that we were considering to buy and it was fantastic that we got to compare their visual output and other specs side by side. It made shopping and decision making a lot easier. Thanks to the internet research that I did previously, I was able to ask the salesman the proper questions about the items and get his opinion on the items, all things considered. Since we were shopping for opinions, he even went to the extent of asking his co-workers for their opinions on the 2 items, and later on, his store manager also weighed in with his opinion.Advertisin g Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The more opinions the better I always say. We finally settled on the LG flat screen because it had one thing that the Samsung flat screen did not have, a screen protector that would protect the pixels and bulbs from death in the event that the screen was accidentally hit by a sharp or blunt object at full force. The Samsung version would have dead pixels instantly. Since I had my mother with me, and the purchase was really being made for her, I felt that she was the best shopping companion that I could have brought with me. She helped me stay focused on what item we really wanted to get when my eyes would stray to the other product displays, and reminded me of the budget that we had to stick to. We had a pleasant time shopping together and enjoyed our time together because we both knew exactly what was needed and wanted at the time and had al ready discussed it before hand.